Common FAQ's

What forms of payment do you accept?
Answer: We accept all major credit cards.
Do you guys offer a money-back guarantee?
Answer: Absolutely. We offer a 30-day hassle-free money back guarantee on any Jacked Factory purchase. For more details see ‘returns’.
Is your website secure?
Answer: It is completely safe and secure to order from


The expiration date is based on an unopened package. Once opened, the product is subjective to moisture and elements. Please refer to each specific product page for additional FAQ's.


How long will it take for my order to arrive?
Answer: If you are located in the U.S your order will arrive very quickly, usually 3-5 business days. However international orders generally take a little longer, 7-21 business days.
Where does my order ship from?
Answer: All orders ship from our fulfillment warehouse: 365 North Avenue, Carol Stream, IL 60188

Do you ship worldwide?

Answer: Yes! We ship to most countries around the world–shipping rates vary from country to country and deliveries may take up to 21 business days.

We currently do not offer shipping to the following countries:

  • Albania
  • Algeria
  • Chile
  • Greece
  • India
  • Indonesia
  • Iran
  • Iraq
  • Lithuania
  • Mexico
  • Morocco
  • Nepal
  • North Macedonia
  • Norway
  • Philippines
  • Romania
  • Russia
  • Serbia
  • Tunisia
  • Turkey
  • Ukraine


NoFraud FAQ'S

Who is NoFraud?
NoFraud is a fraud prevention solution for eCommerce businesses. They screen transactions on behalf of businesses and alert them if they find a transaction is at high risk for fraud. This protects consumers against unauthorized credit card use and protects businesses against fraud chargebacks.

Why am I getting an email/call/text message from NoFraud to confirm a transaction?

You received an email from NoFraud because your transaction had an irregular shopping characteristics and/or elevated risk. NoFraud wants to confirm the transaction was made by the authorized cardholder.

After I confirm the transaction, do I need to do anything else?

After you confirm the transaction there is nothing else you need to do unless you have been asked by a fraud analyst to provide additional information.


Will NoFraud ever ask me for my personal information?

NoFraud will never ask you for your full credit card number, social security number or any other personal information.


Will my order be delayed?

In most cases, as soon as your response is received, your order will be released for processing.


I did not make the transaction and neither did anyone that has access to my credit card/payment account. What do I do now?

After confirming that the transaction was truly unauthorized, we recommend that you contact your credit card company/payment account and inform them that your card has been compromised. Review the latest transactions on your account to ensure there is no other fraudulent activity to report. Your financial institution will likely put a hold on all future purchases from the compromised card/account and issue a new one for future use.